| Mistake #18: Failing to Complain | E-mail | |
 - both financially and emotionally by unethical agents and flawed real estate systems. If you are not happy - you must complain. Even if you feel you will not be helped, your complaint will encourage the real estate authorities to introduce increased protection for consumers. It is the lack of willingness of many consumers to complain that allows agents to continue to hurt consumers. Your complaint will help. If you are hurt - either financially or emotionally - consider others who will be hurt too if you do nothing about it. Your solution: TO COMPLAIN ABOUT A REAL ESTATE AGENT Contact the Department of Fair Trading in your state. It is often useless to complain to the Real Estate Institutes as they represent agents not consumers. They do not give compensation for damage done by their members. They may tell you to take legal action. But few sellers can afford the expense. Many can't be bothered hearing the standard excuses from the real estate industry. But, please, no matter how frustrating it may be, speak out. If you have suffered loss and you cannot obtain compensation, you can contact The Jenman Group and apply for assistance under the Jenman APPROVED Consumer Protection Fund. This fund will consider giving financial assistance to honest consumers who do not have the time, the knowledge or the resources to take action against dishonest agents. |
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We would like to thank you for all of your help over the past several weeks with the sale of our property. Even after you became aware we had an interested party for a private sale, you continued to assist us and answer any and all questions we had for that sale. We appreciate the courtesy you offered us and the professional attitude you maintained. Your honesty was a pleasant surprise that was welcomed. We are very thankful for all your help and time. We would have no hesitation in recommending Jason Hines to sell the property of our family, friends and work colleagues. Stewart & Shannon Arnold |
| I bought a property, had the leasing managed, and then later sold it with Peter FitzGerald Real Estate. In those dealings I found them to be fair judges of value and efficient, reliable people. The trustworthy and transparent way that Jason conducts business was important to me since I live overseas and essentially had to leave matters in his hands - Matthew |
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